Shop FAQ's

Shipping

Each item is handmade and takes 2-10 business days to complete and ship. Once shipped please allow 7-10 business days for your order to arrive within the USA and Canada. Overseas shipment can take up to 18 business days or longer. 

All items are shipped from Canada, any custom charges incurred is the Buyer's responsibility.

We are not responsible for lost or damaged items via shipping carrier.

 

Returns/Refunds

Due to the nature of all items being one of kind handmade all purchases are final. 

Additional non-returnable items: 
- Gift cards 

 
Exchanges (if applicable) 
We only replace items if they are defective or damaged, we are not responsible for postal damage. If you need to exchange it for the same item, send us an email at kiddomoon@gmail.com